Shipping policy
At Fokpm, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered within the United States.
Order Processing
Orders are generally processed within 1 to 2 business days after payment authorization and order confirmation.
Orders placed outside business hours, on weekends, or on U.S. federal holidays will begin processing on the next business day.
Processing may take longer during holidays, promotional events, product launches, or periods of high order volume. If a significant delay affects your order, we will contact you by email.
Shipping Methods and Delivery Estimates
Estimated delivery times begin after your order has been processed and transferred to the shipping carrier.
- Standard Shipping: 7 to 10 business days
- Express Shipping: 3 to 7 business days
Shipping options, rates, and estimated delivery times available for your address will be displayed at checkout.
Delivery times are estimates and not guaranteed. They may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Tracking updates are provided by the shipping carrier and may take up to 24 hours to appear after the shipping confirmation is sent.
Shipping Destinations
We ship to eligible addresses within the United States. Shipping availability for your location will be confirmed at checkout.
Delivery to P.O. boxes, military addresses, U.S. territories, Alaska, and Hawaii may be limited or unavailable depending on the selected carrier and shipping method.
Shipping Charges, Taxes, and Fees
Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.
Applicable sales tax is calculated at checkout based on the order and shipping destination. Customers will be able to review all applicable charges before submitting payment.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error, contact us immediately at info@fokpm.com. We cannot guarantee that an address can be changed after an order enters processing or has been shipped.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address, an unclaimed package, or an unsuccessful delivery attempt.
Shipping Delays
If we are unable to ship your order within the time stated at the time of purchase, we will notify you and provide a revised shipping estimate when available.
When required by applicable law, you will have the option to agree to the delay or cancel the affected order for a full refund to your original payment method.
After an order has been transferred to the carrier, delivery may be affected by weather, service interruptions, holidays, emergencies, or other carrier-related circumstances. We will assist you with available tracking information and carrier inquiries.
Lost, Missing, Stolen, or Damaged Packages
If your order arrives damaged, contact us within 48 hours of delivery at info@fokpm.com. Please include your order number and clear photographs of the product, shipping label, and packaging.
If tracking shows that your package was delivered but you cannot locate it, please check the delivery area, confirm the shipping address, and ask household members, neighbors, or building staff whether they accepted the package.
If the package is still missing, contact us as soon as possible. We will review the order and assist with a carrier investigation when appropriate.
Claims are reviewed individually and may require additional documentation. Any remedy will be provided in accordance with applicable law and the carrier's investigation.
Returned or Refused Packages
Orders returned because of an incorrect address, refusal, failed delivery attempt, or failure to collect the package may be subject to additional shipping charges.
If a returned order qualifies for a refund, the refund will be issued according to our Refund Policy and applicable law.
Risk of Loss
Risk of loss transfers to the customer when the order is delivered to the shipping address provided at checkout, except where otherwise required by applicable law.
Contact Us
If you have questions about your shipment or this Shipping Policy, contact us:
Fokpm
Email: info@fokpm.com
Customer service hours: Monday through Friday, 9:00 AM to 6:00 PM Central Time