Returns & Refunds

At Fokpm, we want every purchase to feel simple, secure, and transparent. Eligible items may be returned or exchanged within 60 calendar days after delivery, subject to the conditions below.

60-Day Return and Exchange Window

You may request a return or exchange within 60 calendar days from the date your order was delivered.

To qualify, the item must:

• Be unworn, unused, and in its original condition.
• Show no signs of wear, washing, alterations, or customer-caused damage.
• Include all accessories, tags, protective materials, and components originally provided.
• Be returned in its original packaging whenever reasonably possible.
• Include valid proof of purchase from Fokpm.

Fokpm reserves the right to decline returns that do not meet these conditions, subject to applicable law.

How to Request a Return or Exchange

Before sending an item back, email info@fokpm.com and provide:

• Your order number.
• The full name and email address used for the order.
• The item you would like to return or exchange.
• The reason for your request.

For damaged, defective, or incorrect items, include clear photographs of the product, shipping label, and packaging.

Once your request is reviewed, we will provide return authorization and shipping instructions. Returns sent without prior authorization may not be accepted.

Do not return an item to the address shown on the original package unless our customer care team instructs you to do so.

Return Shipping Costs

If you received a damaged, defective, or incorrect item, Fokpm will provide an appropriate return solution at no additional cost to you.

For returns or exchanges requested because of preference, fit, size, color, or change of mind, the customer is responsible for return shipping costs.

Return shipping costs are nonrefundable unless the return resulted from an error by Fokpm or the item arrived damaged or defective.

We recommend using a trackable shipping service and keeping your shipping receipt. Fokpm is not responsible for unauthorized returns or return packages lost before they are delivered to the designated return location.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly at info@fokpm.com.

To help us resolve the issue quickly, we recommend contacting us within 48 hours after delivery. This recommendation does not limit any rights available under applicable law.

After reviewing the claim, we may offer a replacement, exchange, refund, or another appropriate solution.

Exchanges

Eligible items may be exchanged within the 60-day return window. Exchanges for another size, color, style, or variation are subject to product availability.

If the requested replacement is unavailable, you may choose another available option or request a refund for the eligible returned item.

An exchange item will be shipped only after the original item has been received and approved, unless our customer care team states otherwise.

Items Not Eligible for Return or Exchange

Unless otherwise required by applicable law, we cannot accept:

• Personalized, customized, or made-to-order products.
• Items marked “Final Sale” before purchase.
• Gift cards.
• Items showing signs of wear, washing, alteration, misuse, or customer-caused damage.
• Items missing original accessories, components, or protective materials.
• Items returned after the 60-day return window.

A promotional or discounted item remains eligible for return unless it was clearly marked “Final Sale” before purchase.

Return Inspection

Once your return is received, we will inspect it to confirm that it meets the requirements of this policy.

We will email you after the inspection to let you know whether the return has been approved or declined.

If a return is declined because it does not meet this policy, we will contact you with the available options.

Refunds

Approved refunds will be submitted to the original payment method within 7 business days after the return is inspected and approved.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If more than 10 business days have passed since we confirmed your refund, contact us at info@fokpm.com.

Original Shipping Charges

Original shipping charges and express shipping upgrades are nonrefundable when a return is made because of preference, fit, size, color, or change of mind.

If the return results from a damaged, defective, or incorrect item, eligible original standard shipping charges will also be refunded when required.

Promotions, Bundles, and Discount Codes

Refunds for items purchased with a discount or promotional code are based on the amount actually paid for the returned item.

If returning part of a bundle or multi-item promotion causes the remaining order to no longer qualify for the original discount, the refund may be adjusted to reflect the promotion’s terms as disclosed at the time of purchase.

Consumer Rights

This policy does not limit any non-waivable consumer rights available under applicable United States federal or state law.

Contact Us

If you have questions about a return, exchange, or refund, contact:

Fokpm
Email: info@fokpm.com
Customer service hours: Monday through Friday, 9:00 AM to 6:00 PM Central Time