Order Cancellation Policy
If you need to cancel an order, our customer care team will review your request based on the order’s current processing and shipping status. Cancellation requests are not guaranteed once processing has begun.
How to Request a Cancellation
To request an order cancellation, contact us as soon as possible at info@fokpm.com.
Please include:
- Your order number.
- The full name used for the order.
- The email address used during checkout.
- The reason for your cancellation request.
Submitting a cancellation request does not automatically cancel the order. Your cancellation is confirmed only after you receive a confirmation email from Fokpm.
Orders That Have Not Shipped
If your order has not entered fulfillment or been transferred to a shipping carrier, we will make every reasonable effort to stop processing and cancel it.
Because orders may be prepared shortly after they are placed, we cannot guarantee that every cancellation request will be completed before shipment.
Orders That Have Already Shipped
Once an order has shipped, it can no longer be canceled. After receiving the order, you may request a return within 60 calendar days after delivery, subject to the conditions in our Return and Refund Policy.
Please do not refuse delivery or send a package back without first contacting our customer care team. Unauthorized returns may delay the refund process.
60-Day Return Period
Eligible, unworn, and unused items may be returned or exchanged within 60 calendar days from the delivery date.
Items must meet all eligibility and condition requirements stated in our Return and Refund Policy. Customers are responsible for return shipping costs when a return is requested because of preference, fit, size, color, or change of mind.
Cancellation Refunds
If an order is successfully canceled before shipment, a full refund will be submitted to the original payment method.
Approved cancellation refunds are generally submitted within 7 business days. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.
If the order has already shipped, any refund will be processed only after the returned item is received, inspected, and approved according to our Return and Refund Policy.
Shipping Delays
If we are unable to ship your order within the timeframe promised at the time of purchase, we will notify you and provide an updated shipping estimate.
When required by applicable law, you may choose to agree to the delay or cancel the affected order for a full refund to the original payment method.
Product Unavailability
In rare cases, an item may become unavailable after an order is placed. If this happens, we will contact you with the available options.
If an appropriate replacement or alternative is unavailable, the affected item or order will be canceled and refunded to the original payment method.
Cancellation by Fokpm
Fokpm may cancel an order because of product unavailability, payment authorization issues, incorrect pricing, shipping restrictions, suspected fraud, or another legitimate business reason.
If we cancel an order after payment has been collected, the affected amount will be refunded to the original payment method.
Contact Us
To request a cancellation or ask a question about your order, contact:
Fokpm
Email: info@fokpm.com
Customer service hours: Monday through Friday, 9:00 AM to 6:00 PM Central Time