Faq

Our collection is selected with an emphasis on appearance, structure, comfort, and lasting quality. Depending on the design, materials may include genuine leather, premium suede, structured felt, wool blends, durable textiles, and carefully selected metal hardware. The specific materials used for each piece are listed on its product page.

Selected Fokpm boots are crafted with genuine leather or premium suede for a refined finish, comfortable feel, and dependable wear. Some designs may use other carefully selected materials. Please review the material details on the individual product page before purchasing.

Review the size guide provided on the product page and compare the measurements with a pair of boots that already fits you comfortably. Fit may vary slightly depending on the toe shape, heel height, lining, and construction. If you are between sizes, follow the recommendation shown for that specific style.

Measure around your head where the hat will naturally rest, approximately one inch above your eyebrows and ears. Keep the measuring tape comfortably snug and compare the measurement with the size guide shown on the product page.

Some styles include an adjustable inner band or sizing system for a more personalized fit. Adjustable features vary by design and will be clearly stated in the product description.

Unless a product is specifically described as waterproof, it should not be considered fully waterproof. Leather, suede, and felt may be affected by prolonged exposure to rain or moisture. We recommend using a protective treatment made specifically for the product’s material.

Remove surface dust with a soft, dry cloth and use a conditioner specifically designed for genuine leather when needed. Allow damp boots to dry naturally away from direct sunlight, heaters, and other sources of intense heat.

Use a clean suede brush to gently remove dust and restore the texture. Avoid water, oils, perfume, and household cleaning products. For added protection, use a color-safe suede protector and test it on a discreet area first.

Store your hat in a cool, dry place away from direct sunlight and moisture. Rest it upside down on its crown or keep it in a properly sized hat box to help preserve the brim and overall shape.

We stand behind the quality of our products. If you believe your item has a manufacturing defect, contact us at info@fokpm.com with your order number and clear photographs. Each request will be reviewed individually according to the product condition and applicable warranty terms.

Orders are generally processed within 1 to 2 business days. Standard shipping typically takes 7 to 10 business days, while express shipping typically takes 3 to 7 business days. Available options and estimates are displayed at checkout.

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take up to 24 hours to appear after the carrier receives the package.

Eligible, unworn items may be returned or exchanged within 60 calendar days after delivery. Items must meet the conditions stated in our Return and Refund Policy.

Available payment methods are displayed securely at checkout. Options may vary depending on your location, device, order amount, and payment provider eligibility.