Data Deletion Request
At Fokpm, we respect your privacy and provide a simple and secure way to request the deletion of your personal information, subject to applicable U.S. privacy laws.
How to Request Data Deletion
To request the deletion of your personal information:
- Email us at info@fokpm.com.
- Use the email address associated with your customer account or previous order.
- Enter “Data Deletion Request” in the subject line.
- Include your full name and state of residence so we can identify and process your request.
Identity Verification
To protect your personal information, we may ask you to verify your identity before processing your request. Any information collected for verification will be used only to confirm your identity and respond to the request.
Processing Time
We will acknowledge and process your request within the period required by applicable law. Most requests are reviewed within 7 business days, although additional time may be required for identity verification or legally permitted extensions.
We will notify you when the request has been completed or explain why certain information must be retained.
Information That May Be Deleted
Subject to applicable legal exceptions, information eligible for deletion may include:
- Full name
- Email address
- Phone number
- Shipping and billing addresses
- Customer account information
- Customer service communications
- Website activity linked to your identity
Information We May Need to Retain
Certain information may be retained when permitted or required by law, including information necessary to:
- Complete transactions and provide requested products or services.
- Maintain tax, accounting, payment, and transaction records.
- Detect and prevent fraud, security incidents, and unlawful activity.
- Resolve disputes and enforce our agreements.
- Comply with legal, regulatory, or law enforcement requirements.
- Establish, exercise, or defend legal claims.
When complete deletion is not legally permitted, we will retain only the information reasonably necessary for the applicable purpose.
Authorized Agents
Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require proof of authorization and may ask you to verify your identity directly with us.
Contact Us
If you have questions about your personal information or the deletion process, contact:
Fokpm
Email: info@fokpm.com
Customer service hours: Monday through Friday, 9:00 AM to 6:00 PM Central Time